Curse

Gaile Gray · Aug 07, 2007, 09:18 PM // 21:18

Hi, guys,

As some of you have noticed, a problem developed at the data center in LA. Unfortunately, all game connections are routed through LA, which means that you most likely will not be able to get into Guild Wars while this problem is being solved. (If you're currently connected, you may be able to continue to play.)

Tons of people are working on this problem right now, and we're hopeful that it'll be fixed really soon.

Thanks for your patience!

Hole Sale Traps · Aug 07, 2007, 09:22 PM // 21:22

Time to sleep..cause this wont be fixed anytime soon :[

Sun Fired Blank · Aug 07, 2007, 09:23 PM // 21:23

Thanks for the heads up. I had wondered if it was a server-side or client-side problem. Best of luck solving the problem.

makosi · Aug 07, 2007, 09:23 PM // 21:23

I disconnected then managed to reconnect after five minutes. It appears the whole of Europe did because when I returned my friend-list was empty and Spamadan has about 20 players in it (which rapidly filled).

exiled mat · Aug 07, 2007, 09:27 PM // 21:27

Ah, that's why i couldn't logon on the friendslist :P
And the hench started to warp around a lot, henchman super shadow stepping team GO! :P

FlameoutAlchemist · Aug 07, 2007, 09:35 PM // 21:35

All of my characters that are in my Guild Hall are able to connect successfully. They can't go anywhere else, but they can connect. Anyone else that's not in the Guild Hall can't connect (Error 58).

Hope that helps Gaile.

AlienFromBeyond · Aug 07, 2007, 09:37 PM // 21:37

Well, nice to know that there isn't a problem on my side. Sounds like a serious issue though.

explodemyheart · Aug 07, 2007, 09:38 PM // 21:38

I can connect into any town, I just can't zone or map anywhere.

Kanna Banrai · Aug 07, 2007, 09:39 PM // 21:39

Alot of the problems have been fixed. I was able to travel in home dis, but not Int. Now I'm able to travel in Int dis. Haven't tried GH yet though. I know ANet will have this fixed soon.

Stoneys Rock · Aug 07, 2007, 09:40 PM // 21:40

uh I was able to reconnect in no time (europe), lost alot of farm drops though ^^; thank goodness I only pick the whites up last. From the rage I could see in remains of Sahlahja people lost recently gotten sunspear and lightbringer points.

Gaile Gray · Aug 07, 2007, 09:43 PM // 21:43

Here's some info about this. It turns out that this problem was caused by the failure of the entire cooling tower for the LA Data Center building. It was running at around 115 degrees! The reports say that it will take an hour or more for temperatures to return to normal levels, so at this point we're not giving the "all clear" on the issue, but wanted you to know the latest details.

dsnesnintendo · Aug 07, 2007, 09:46 PM // 21:46

i DEMAND retribution
for every minute i cannot connect 1 cute kitten will meets fate
ps. would do puppies again but ran out of those from soul reaping rant

skogul · Aug 07, 2007, 09:55 PM // 21:55

Well, I suppose there isn't a whole lot that can be done about this until the IT crew gets the cooling system back to workable temperatures. Bummer.

I've been out of state for two weeks visiting family and wanted to play GW to get my belated fix, and now I have to sit and wait some more.

TriaD · Aug 07, 2007, 09:55 PM // 21:55

I don't know where to put this, but I am having some issues with my storage and I assume others are as well.

My chest storage stayed updated, but my character hero storage did not.
Meaning, items taken from my chest and put onto my heroes have disappeared and one item switched from my hero to my chest has been duped. It appears my hero weapons rolled back while my storage stayed updated.

So I now have 1 extra FDS sword but have lost a Forgotten Sword, a wayward wand, and a divine offhand.

Phantom Gun · Aug 07, 2007, 10:00 PM // 22:00

Aw just as I was about to start playing.

Well thanks for the heads up though. I'm glad I wasn't farming or anything.

undeadgun · Aug 07, 2007, 10:00 PM // 22:00

think the problem is fixed, can trival to LA np atm, hope this means the disconnections are gone:P thx for the explain there though Gaile

Age · Aug 07, 2007, 10:01 PM // 22:01

Yeap that is what I read on the GW site.You say 115 degrees I can believe it as it is so hot and everyone is running their air conditioner consuming power best to move it to Seattle.

Quote:

Home > Support > Network News
Network News

We've experienced a major cooling system failure in our datacenter, which has brought some of the Guild Wars servers down. Our IT team is busy fixing the problem. We will provide updates including an ETA as they become available. Thank you for your patience.

Blackest Rose · Aug 07, 2007, 10:01 PM // 22:01

Quote:

Originally Posted by TriaD

I don't know where to put this, but I am having some issues with my storage and I assume others are as well.

My chest storage stayed updated, but my character hero storage did not.
Meaning, items taken from my chest and put onto my heroes have disappeared and one item switched from my hero to my chest has been duped. It appears my hero weapons rolled back while my storage stayed updated.

So I now have 1 extra FDS sword but have lost a Forgotten Sword, a wayward wand, and a divine offhand.

Not logging in until the all clear is given.... this sort of stuff is scary....

sindex · Aug 07, 2007, 10:04 PM // 22:04

Quote:

Originally Posted by Gaile Gray

Here's some info about this. It turns out that this problem was caused by the failure of the entire cooling tower for the LA Data Center building. It was running at around 115 degrees! The reports say that it will take an hour or more for temperatures to return to normal levels, so at this point we're not giving the "all clear" on the issue, but wanted you to know the latest details.

I know it’s no joke, but it makes me wonder; if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?

ScorpDeception63 · Aug 07, 2007, 10:07 PM // 22:07

Quote:

Originally Posted by sindex

I know it’s no joke, but it makes me wonder if we had another major power crisis or even worse a major earthquake you guys would have a backup plan?

Although I do agree in your wanting to know, if a major crisis happaned like a natural disastor and someone's health or lives are at stake, i'd rather them focus on it first than GW, heh, but I'm sure they have some sort of back-up system.

Thanks for the update Gaile, GW was in chaos the first few minutes after everyone got on lol, everyone freaking out, but good job on fixing the problem fast and telling everyone about it asap. Keep up the good work.